Privacy Policy

Welcome to Super Save Lanka (Pvt) Ltd. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or use our website www.sugicrackers.com (the “Site”).

We operate an e-commerce platform that offers a wide range of products sourced from India, Malaysia, and the United Arab Emirates (UAE), with shipping available across all regions in Sri Lanka.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Identification: Full name, gender, and date of birth
• Contact Details: Email address, billing/shipping address, phone number
• Login Information: Username and password
• Payment Details: Limited payment information (handled securely by payment gateways; we do not store card details)
• Order and Transaction Data: Products ordered, payment status, delivery details
• Device and Usage Data: IP address, browser type, device information, and browsing behavior
• Cookies and Tracking Data: To improve site performance and personalize your experience

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your orders
• To create and manage your account
• To communicate regarding order status, updates, and customer support
• To enhance your shopping experience on www.sugicrackers.com
• To send marketing or promotional messages (with your consent)
• To comply with applicable laws and regulations

3. Sharing of Information

We do not sell your data. We may share your information with:

• Trusted third-party service providers for logistics, payment, and IT support
• Product vendors and suppliers in India, Malaysia, and UAE to fulfill your orders
• Courier partners within Sri Lanka for shipping and delivery
• Regulatory authorities, if legally required

All third-party services we engage are bound by confidentiality and data protection agreements.

4. Data Protection and Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Data is encrypted where applicable and stored securely.

5. International Transfers

Since we source products from outside Sri Lanka (India, Malaysia, UAE), your information may be shared across borders for order processing. These transfers are done with appropriate data protection measures in place.

6. Your Rights

You have the following rights under Sri Lankan privacy laws:

• Access your data
• Correct inaccurate data
• Request deletion of data (where legally permissible)
• Object to or restrict processing
• Withdraw consent where applicable

To exercise your rights, email us at info@sugicrackers.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze site traffic
• Customize product suggestions and promotions

You can manage cookie settings in your browser at any time.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before submitting any personal data.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in law, technology, or our business operations. Updated versions will be posted on www.sugicrackers.com with a new effective date.

10. Contact Us

For questions, concerns, or data access requests, contact: